- Legal
Privacy Policy
How Living Hope Residential Care LLC collects, uses, and protects your information including the additional care we take with health-related and foster care information.
1. Introduction
Living Hope Residential Care LLC (“Living Hope,” “we,” “us,” or “our”) is a licensed residential care provider based in Angleton, Texas, offering 24/7 residential care, medication assistance, daily living support, respite care, behavioral support services, supported employment and transportation, host home services, foster care services, and day rehabilitation / ISS services.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at livinghoperesidentialcare.com (the “Site”), when you contact us, apply for services, apply for employment, or otherwise interact with us. It also describes the choices available to you regarding your information.
By using our Site or providing information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Site or provide us with personal information.
2. Information We Collect
We collect information in a few different ways, depending on how you interact with Living Hope Residential Care LLC:
2.1 Information You Provide Directly
- Contact and inquiry information: name, phone number, email address, mailing address, and the contents of any message you send through our contact form, by phone, or by email.
- Care-related information: if you inquire about or apply for residential care, respite care, foster care, host home services, or any other service, we may collect information about the individual seeking care, including health, behavioral, and care-planning information necessary to assess and provide services.
- Employment application information: if you apply for a position through our Careers page, we collect your name, contact details, resume or application content, availability, and any other information you choose to share with us.
- Newsletter and communications: if you subscribe to receive updates, we collect your email address.
2.2 Information Collected Automatically
- Usage data: when you visit our Site, we may automatically collect information such as your IP address, browser type, device type, pages visited, and the date and time of your visit.
- Cookies and similar technologies: we may use cookies or similar tracking technologies to operate and improve our Site. See Section 6 (“Cookies & Tracking Technologies”) for more detail.
2.3 Information From Third Parties
In connection with providing residential care, foster care, or host home services, we may receive information about an individual from family members, legal guardians, healthcare providers, case managers, state agencies, or other authorized third parties involved in that individual’s care.
3. How We Use Your Information
We use the information we collect for purposes that include:
- Responding to inquiries and providing information about our services
- Assessing eligibility for, and providing, residential care, respite care, behavioral support, foster care, host home services, and other care services
- Coordinating care with families, guardians, healthcare providers, case managers, and state agencies
- Reviewing and processing employment and Host Home provider applications
- Sending requested updates, newsletters, or event information (with your consent, where required)
- Maintaining required records in compliance with Texas residential care licensing standards
- Operating, maintaining, and improving our Site and services
- Protecting the safety, rights, and property of residents, staff, and the public
- Complying with applicable laws, regulations, and legal processes
4. Health & Care-Related Information
Because Living Hope Residential Care LLC provides residential, medical-adjacent, and behavioral support services, certain information we collect about residents including medication records, behavioral support plans, and health-related documentation is sensitive in nature. We limit access to this information to staff, contractors, and care partners who need it to provide or coordinate care.
We maintain health and care-related records in accordance with applicable Texas residential care licensing requirements and, where applicable, federal health information privacy standards. We do not sell or use health-related information for marketing or advertising purposes.
If you have specific questions about how a resident’s health or care information is handled, please contact us directly using the information in Section 12 (“Contact Us”) below.
5. Children's Privacy & Foster Care Information
Living Hope Residential Care LLC provides Foster Care Services for children and youth, in partnership with families and state agencies. Information about children and youth in our foster care program is collected, used, and shared only as necessary to provide safe, appropriate care, and only in coordination with authorized guardians, case workers, and state agencies not for marketing or any unrelated commercial purpose.
Our public-facing Site is not directed at children, and we do not knowingly collect personal information directly from children through the Site itself. Information about minors in our care is provided to us by parents, legal guardians, or authorized state agencies as part of the care and placement process, not collected directly from the child through our website.
If you believe a child has submitted personal information to us directly through the Site without appropriate parental or guardian involvement, please contact us so we can address it promptly.
6. Cookies & Tracking Technologies
Our Site may use cookies and similar technologies to help the Site function properly, remember preferences, and understand how visitors use the Site. Cookies are small text files stored on your device by your browser.
- Essential cookies: necessary for core Site functionality.
- Analytics cookies: help us understand how visitors interact with the Site so we can improve it.
Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of some parts of our Site.
7. How We Share Information
We do not sell personal information. We may share information in the following circumstances:
- Care coordination: with healthcare providers, behavioral health professionals, family members, legal guardians, case managers, and state agencies involved in a resident’s or child’s care, as necessary and appropriate.
- Service providers: with vendors who help us operate our business (for example, website hosting, email communication, or scheduling tools), under appropriate confidentiality obligations.
- Legal and safety requirements: when required by law, court order, or government regulation, or when necessary to protect the safety of a resident, staff member, or the public.
- Business transfers: in connection with a merger, acquisition, or sale of assets, subject to applicable confidentiality protections.
- With your consent: in any other circumstance where you have given us permission to share your information.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal and care-related information from unauthorized access, use, disclosure, alteration, or destruction. Access to sensitive records is limited to staff and partners who need it to perform their duties.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
9. Data Retention
We retain personal and care-related information for as long as necessary to provide our services, comply with applicable Texas residential care licensing and recordkeeping requirements, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable legal or regulatory requirements.
10. Your Rights & Choices
Depending on your relationship with Living Hope Residential Care LLC and applicable law, you may have certain rights regarding your personal information, which may include the ability to:
- Request access to certain personal information we hold about you or, where applicable, a resident you are legally authorized to act on behalf of
- Request correction of inaccurate or incomplete information
- Request that we delete certain information, subject to our legal and recordkeeping obligations
- Opt out of receiving newsletter or marketing communications at any time by following the unsubscribe instructions in those communications or by contacting us directly
- Ask questions about how your information is collected, used, or shared
To exercise any of these rights, please contact us using the information in Section 12 below. We may need to verify your identity or authority before fulfilling certain requests.
11. Third-Party Links
Our Site may contain links to third-party websites, such as state agency resources or community partner organizations. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party website you visit.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our information practices, please contact us:
- Living Hope Residential Care LLC
- Attn: Umu Kabba, Director
- 3524 Prairie Rose Trail, Angleton, TX 77515
- Phone: 979-313-5300
- Email: umukabba@gmail.com
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically.
This Privacy Policy was last updated on June 23, 2026 and is effective as of June 23, 2026.
Frequently Asked Questions About This Policy
No. Living Hope Residential Care LLC does not sell personal information to third parties.
Health and care-related information is limited to staff and care partners who need it to provide or coordinate care, and is maintained in accordance with applicable Texas licensing and health information privacy standards.
You can reach our Director, Umu Kabba, at 979-313-5300 or umukabba@gmail.com with any privacy-related questions or requests.
Yes. Section 5 specifically addresses how information about children and youth in our Foster Care program is collected, used, and protected in partnership with guardians and state agencies.
Questions About Your Privacy?
Our team in Angleton, Texas is happy to answer any questions about how your information is collected, used, or protected.